Offimac Business Central Service Management (SERVICE)

An outstanding service experience starts with flawless organization behind the scenes. Offimac’s service module is specifically developed for companies looking to professionalize their maintenance and repair processes. Whether it concerns managing your own fleet or providing after-sales care to customers, this module offers complete control.

Discover below how the service module increases your operational efficiency.

• Service items (machines, equipment, parts, buildings, etc.)
• Service types (installation, maintenance, repair, transport, etc.)
• Service contracts and periodic or specific invoicing
• Service tasks and scheduling
• Graphical scheduling (optional)
• Counters, testing, certifications, and inspections
• Resources & time tracking
• Inventory & material consumption
• Billing
• Reporting, histories, and statistics
• Link with project or rental module (optional)
• Link with transport module (optional)
• Link to SharePoint (optional)
• Mobile apps (offline optional)

Core functionalities of this service module

1. Service items & objects

At the heart of the module are the Service Items. These can be machines, specific installations, buildings, or even individual parts. Each item is assigned a unique passport in which the complete configuration and lifecycle are tracked.

2. Service types & contracts

The software supports various interventions, from installations and repairs to periodic maintenance and transport.

• Contract Management: Define agreements regarding response times (SLAs) and rates.

• Invoicing: Automate the periodic invoicing of maintenance contracts or invoice based on specific performance.

3. Smart scheduling & tasks

Convert incoming service requests directly into service tasks. Thanks to the graphical scheduling (optional), you maintain an overview of your technicians’ availability. You schedule the right person for the right job based on skills and location.

4. Counters, testing & certificates

For many machines, meter readings (hours, kilometers) are crucial for determining the maintenance schedule. The module tracks these readings and reminds you of mandatory inspections and certifications, ensuring you always comply with legal standards.

5. Resources, hours & material

Manage your resources (people and tools) in detail. During execution, time tracking and material consumption are directly linked to the service order. This ensures accurate inventory updates and error-free invoicing.

6. Histories & statistics

Build a valuable archive. View the complete service history per item to identify recurring defects. With extensive reporting, you can make adjustments based on profitability and response times.

7. Mobile working & offline access

Give your technicians the tools they need. Via mobile apps, they can log hours on-site, record material consumption, and have the customer sign off digitally. The offline mode (optional) ensures that work continues without interruption, even in basements or remote areas.

8. Seamless connections (Optional)

The service module does not operate in isolation:

• Project & Rental Module: Link maintenance directly to rented objects or ongoing projects.

• Transport Module: Schedule the transport of defective machines to your own workshop.

• SharePoint: Store technical diagrams, photos of defects, and manuals centrally and securely.

Result: a proactive service organization, higher customer satisfaction, and conclusive administration.

Standard functionalities included on top of this

• Marketing
• CRM
• Quotations
• Sale
• Purchasing
• Inventory
• Supply Chain
• Personnel Management
• Accounting
• Financial management
• Projects (basic)
• Strong reporting

Together, a very complete total solution for service

By choosing service management software based on Microsoft, you benefit from a reliable, flexible, and well-integrated solution that helps you manage and grow your business efficiently. Powerful, future-oriented, innovative, and reliable. The best solution for today and tomorrow!